When RSA Professional Services provides specifications and offerings for a custom software development project through a professional specification, the business specification contains a custom application agreement. This support offer is available to you, provided that you are currently supported by RSA Technical Support as part of one of its support offerings. CAS Support Times are the hours of operation of the RSA technical support office in your area. The opening hours of these offices are Monday to Friday from 8:00 to 17:00 for the time zone in which they are located, with the exception of holidays set by the RSA. RSA Technical Support only addresses Severity 1 (S1) issues with an initial response time of four hours. Enhanced Support offers 24/7 remote support and access to the global RsA network of help desks.